IT HELPDESK - TSR

IT HELPDESK - TSR

Siegen HR Solutions Inc
Metro Manila / NCR
2 - 5 Years
Not Specified

Job Description


Job Description RESPONSIBILITIES: Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.
Job Qualifications TO QUALIFY:
Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Others), or equivalent.
With or without work experience.
Good English communications skills are required.
Must be willing to work in Pasay City, Makati City, Taguig City, Muntinlupa City, Pasig City or Quezon City.

About Recruiter

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Functions : IT

Industries : Recruitment/Staffing/RPO

Skills/Roles I hire for: Bpo

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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