IT Helpdesk Supervisor (SYKES) S500

IT Helpdesk Supervisor (SYKES) S500

Sykes Asia Incorporation
Metro Manila / NCR
3 - 8 Years
Not Specified

Job Description

Responsibilities:
• Installation of new hardware’s and software’s.
• Processing software’s and hardware’s by coordinating user setups, installations and upgrades.
• Provide training to end users and excellent services through phone to IT users for basic end user related hardware’s and software’s, desktop related LAN network systems.
Qualifications:
• Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
• At least 2 years related working experience as IT Help desk Supervisor.
• Willing to work in 500 Shaw Zentrum on a shifting schedule. Amenable to work 24x7 set-up
• Required skill(s): Microsoft Application, Laptop Troubleshooting, People management skills, Communication skills

Job Details

SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.

SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.

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Functions : IT

Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: Software Developer and IT Infra

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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