SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.
SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.
Functions : IT
Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software
Skills/Roles I hire for: Software Developer and IT Infra
level Hiring For: Junior Level, Mid Level, High Level, Top Management
Our client is looking for Marketing Reports Analyst, he/she have an idea with Tableau, Salesforce, Google Analytics, Marketo for data segmentation and data visualization. Willing to work in Makati.
The team member serving on the Company’s Happiness Team interacts with company’s Customers, answering pre and post-sales emails, providing answers and resolutions, and conducting the following duties:
The candidate is is chiefly responsible for designing and delivering effective QA training programs for our call center agents. He/she ensures our agents meet the established standards of quality in handling our Singapore and Malaysia customers.
The Customer Success Manager is the Trusted Advisor who manages deployment, and product adoptions for customer accounts
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