IT Helpdesk Analyst (Ortigas Site)

IT Helpdesk Analyst (Ortigas Site)

4-7 years
Not Specified

Job Description

Job Description:
  • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users requirements
  • Troubleshoot and resolve application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory, and liaise with vendors
  • Manage Information Technology infrastructure, system monitoring, and reports
  • Implement and monitor office Information Technology security and antivirus
  • Other duties include performing first level troubleshooting and support for scheduled server backups


  • Bachelor's Degree in Computer Sciences, Information Technology or a related field preferred.
  • Fresh Graduates are welcome to apply! (Internship should be related to Support/Helpdesk Engineering)
  • Maximum 4 years of total work experience
  • Extensive knowledge of computer hardware, software, and Operating System (Windows and macOS)
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
  • -Understanding of TCP/IP, IP address, and LAN Technology including switching and routing fundamentals
  • In-depth knowledge in troubleshooting using OSI Model is a big plus
  • Cisco Certified Network Associate is a plus, but not required
  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller, and access points is a plus
  • Competent at documenting standard/applications operating procedures
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues
  • Has passion for technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels.
  • Strong analytical and troubleshooting skills
  • Willing to work in Ortigas on an onsite, shifting schedule

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