IT Help Desk

IT Help Desk

TaskUs
2-5 years
Not Specified

Job Description



It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
So what does anIT Helpdesk really do Think of yourself as someone who will provide professional and efficient helpdesk support in a multi-site environment, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it's time to imagine what it's like being an IT Helpdesk.
Imagine yourself going to work with one thing on your mind: that you will serve as the first point of contact in receiving help desk trouble tickets and act as an escalation point. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will provide Google Apps support services for end-user email management.
Key Responsibilities:

  • You will provide Microsoft Active Directory support services for end-user management.

  • You will provide cloud-based application support services for end-user management (example Skype etc..).

  • You will serve as a single point of contact for Internet service provider escalation and communication.

  • You will work on incoming service requests and add to the internal knowledge repository system.

  • You will explain procedures in writing to teammates and end-users in a clear and concise manner.

  • You will follow existing processes related to hardware inventory / asset tracking, retirement/replacement/transfer process, and software license tracking.

  • You will follow the department's operational procedures and policies in a manner consistent with company goals, industry best practices, and regulatory requirements.

So, do you have what it takes to become an IT Helpdesk
Requirements:

  • Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and or equivalent experience.

  • A minimum 2 years of relevant experience is also needed for this role.

  • Confident in English writing and oral communication skills to all audiences.

  • Someone who possesses excellent customer service with a strong sense of urgency.

  • Someone who's proactive and self-motivated with demonstrated ability to self-manage job responsibilities, adhere to defined processes and meet service level user commitments.

  • Someone who's a team player who enjoys working in a dynamic, rapidly changing environment.

  • Someone who's organized and deadline oriented, able to identify risks and quickly resolve issues.

  • Must be willing to work on a rotational shifting period across multiple locations.

About Us:
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including Social Media, E-commerce, Gaming, Streaming Media, Food Delivery and Ride-Sharing, HiTech, FinTech and HealthTech. As of December 31, 2021, TaskUs had approximately 40,100 employees across twenty-three locations in 10 countries, including the United States, the Philippines and India.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

Job Details

Employment Types:

Industry:

Function:

IT

About TaskUs

TaskUs is an U.S. outsourcing company that handles content moderation for companies including Facebook and Doordash.

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