IT Desktop Technician

IT Desktop Technician

CGI Philippines Incorporated
Not Specified
Not Specified

Job Description

Position Description:

Be part of a growing team in one of the largest technology and business services firms in the world. If you are a highly motivated, energetic, customer focused, and forward thinking team player then we have an opportunity for you in our Office Support Services operation.

This role must be located in Nashville, TN.

Your future duties and responsibilities:

. Expected to manage the office support services environment for all end-user hardware, software and connectivity, server room, conference room A/V, print services, as well as project work.
. New hire and termination processing - end to end end-user hardware management
. Expected to be innovative, offer transformative concepts, lead upgrades and initiatives.
. Expected to provide timely reporting on all aspects of the environment, and to provide Queue Management, Smart Hands support, and Asset Coordination services at site.
. Expected to be on-site at the CGI Office Monday-Friday
. Expected to Travel across the U.S. on occasion to support CGI Office moves and other projects

Required qualifications to be successful in this role:

. Must be able to work independently with no on-site supervision
. Must be a self-starter, who stays abreast of the latest technology, and has a passion for IT and providing a great customer experience
. Must provide collaborative and consultative guidance for innovations and initiatives.
. Must have experienced knowledge of Mac hardware and OS
. Credentials should present several years of end user support experience, as well as high-level technical experience/understanding of: SCCM, Active Directory, general Systems Management, Networking, Windows OS, end-user hardware devices (smartphones, laptops/desktops, tablets, etc.) as well as and Microsoft operating systems platforms.
. Must be willing and pro-active in supporting Client Security, Computer Usage and Business Policies
. Must be willing to provide after-hours support as required
. Must have experience providing white-glove support for C-Level team members

Skill set - Years of experience - Proficiency level
Microsoft Operating Systems to Windows - 10-5 years - Senior
Endpoint Security - 3-5 years - Senior
End-User Devices Hardware - 5 years - Senior
Active Directory (General) - 3 years - Intermediate
Android and iOS Operating Systems - 3 years - Intermediate
Network connectivity and concepts - 2 years - Intermediate

Desired qualifications/non-essential skills required

Skill set - Years of experience - Proficiency level
Team-Oriented - 10 - Senior
Project-Oriented - 5 - Senior

Additional information or comments

. Must be able to interact with Client and CGI Management professionally
. Needs Ability to coordinate multiple Vendor Relationships
. Must be able to handle Client growth in the end-user environment
. Must have Excellent professional presentation, excellent communication and documentation skills
. Must be able to create, implement and enforce processes and policies
. Must be able to interact with other technical towers on a level commensurate with those skillsets
. Must have sufficient knowledge (and currency) of networking and desktop technologies to be able to support and mentor technicians
. Work collaboratively across multiple teams to accomplish the goals of the business
. Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking
. Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 40 pounds

  • Customer Service & Support
  • Hardware Installation
  • Project Management
  • Windows
  • Active Directory

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story Join CGI - where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Job Details

Employment Types:



Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and managed services. With 68,000 professionals in 40 countries. CGI has an industry-leading track record of delivering 95% of its projects on-time and on-budget, aligning our teams with client's business strategies to achieve top to bottom line results.

CGI first established its Philippines delivery center in 2007, which has grown to more than 1,000 employees in Taguig and Quezon City. Our Philippines operations provided blended delivery capabilities for Business Process Services (BPS) and IT services.

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