IT Accounts Specialist (For Pooling)

IT Accounts Specialist (For Pooling)

ABS-CBN Corporation
Metro Manila / NCR
3 - 6 Years
Not Specified

Job Description

DUTIES AND RESPONSIBILITIES

  • Understand, evaluate and document high level BU processes and uncover improvements related to the technology requirements of the business units
  • Gather, understand, collate and document high level business needs
  • Engage in business process review and documentation, requirements elicitation, analysis and documentation, and user case or user story creation.
  • Stay up-to-date on the latest process and IT technology advancements to automate and modernize systems
  • Assist the Account Manager in the development and update of BU’s multi-year Technology Roadmap by collating information and documenting requirements
  • Assist in managing the initiative portfolio of the business unit
  • Participate in BU projects i.e. software/tool evaluation to fulfill documentation requirements and assist the Account Manager in vendor / project team coordination
  • Provide special assistance to the BUs to augment Account Management function for the completion of service requests, resolution of incidents/problems and in providing TLC to the BU
  • Prepare and produce useful reports i.e. the following IT Services reports
  • Represent the IT Accounts Head on BU meeting/s, as needed and gather critical information from meetings attended with project teams and stakeholders.
QUALIFICATIONS:
  • Graduate of Information Technology / Computer Science / Engineering (preferably Industrial Engineering) course.
  • At least 2 years work experience or combined experience in Business Process Analysis and Design & Systems Requirement Elicitation and Documentation. Experience on customer relations would be a plus
  • Functional: Systems thinking – should be able to adequately understand organization and processes within a BU or its inter-relations outside the BU
  • Technical: Entity Relations Analysis, Systems Analysis, Software Development Methodology, Documentation Skill. Must have experience working directly with solutions delivery/technical teams. Understanding codes would be an advantage.
  • Business: Basic understanding of the core processes & value chain of the business
  • Excellent problem-solving skills
  • Analytical mindset
  • Good interpersonal skills
  • Attention to detail
  • Excellent written and verbal communication skills

ABS-CBN Corporation is the Philippines’ leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television.

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