Investigation Specialist I

Investigation Specialist I

Not Specified
Not Specified

Job Description

Job Description :
Job Description:
. Looking for something a little different
. Are you suspicious by nature
. Do you have a nose for finding the truth
. Do you want to work on something that matters
. Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent English and Vietnamese language skills to support our global operations teams. Would suit a recent graduate.
Role Requirements:
. Investigate suspicious activity and behavior that could pose a risk to Amazon, our customer's, or merchants
. Communicate via email with buyers, merchants, and other external and internal customers to make informed decisions about risk.
. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
. Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
. Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
. Achieve weekly productivity and quality standards for investigations.
. Experienced in the internet space and capable of succeeding in a fast-paced team environment.
. Be prepared to be flexible with working hours and workdays on Saturdays and/or Sundays.
Basic Qualifications :
. This position would suit a recent graduate with good customer service skills/experience. .
. Excellent written and spoken English and Vietnamese skills and an ability to compose grammatically correct, concise and accurate written responses
. Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
. Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
. Excellent problem solving skills
. Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
. Demonstrated ability to analyze problems logically
. Self-disciplined, diligent, proactive and detail oriented
. Strong organizational skills
. Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
. Demonstrated ability to exceed expectations with regard to performance and individual contribution
. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
. Ability to maintain high levels of confidentiality and data security standards
. Experience with Microsoft Office, including Outlook, Word, and Excel
. Passionate commitment to Amazon's emergence as the world's most customer-centric company
Preferred Qualifications :
Fluency in other languages is an advantage.
Can start by April 1, 2021.

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