Infrastructure Service Management

Infrastructure Service Management

2-5 years
Not Specified

Job Description

Job Description

. Collaborate with other teams on reporting, change, and satisfaction survey capabilities

. Support continuous improvement and organization development activities

. Coordinate changes with operations, including directing the change management process and executing Change Board meetings

. Prepare data and coordinate Governance meetings

. In charge of notification process for incidents

. Assessment and selection of incidents that should be addressed in problem management process

. Implement problem management process with contract teams, including preparing for and conducting post incident review meetings

. Review and analyze satisfaction surveys summarize findings work with contract service delivery team leads to determine remedial actions

. Drive first draft of client facing and internal reports to final approval

. Amend metric gap and trending analysis based on client account knowledge

a. Degree in Information Technology, Computer Science or other relevant field
b. Minimum of 2 years relevant experience
c. Experience in dealing with external partners
d. Good communication skills
e. Background in Project Management, Change management, Stakeholder Management, Work Planning Management, Performance Management, Risk Management and Scope Management
f. Leadership experience is an advantage

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services €' all powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

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