Infrastructure Operations Engineer

Infrastructure Operations Engineer

HCM Nexus Consulting Inc
Not Specified
Not Specified

Job Description

About the job Infrastructure Operations Engineer

The role will be working under the direction of technical team leaders in providing solutions for 24/7 incident management and request fulfillment. The primary scope of cloud operations is the day-to-day operations of on-premise infrastructure and optimizing delivery of the different technical services to the R&D partners.

Role and Responsibilities:
  • As part of incident management, the role aims to provide:
  • First line response for datacenter and regional office technical incidents. These will include but are not limited to handling endpoint, performance, hardware, network and application issues.
  • Coordination of critical incident handling together with subject matter experts.
  • Knowledge base maintenance.
  • Meeting business objectives and team targets as per defined SLO.
  • On the request handling front, the role entails:
  • Learning and executing playbooks as well as established operating procedures to complete service requests within SLO. These include but are not limited to systems, network, and shared services.
  • Eliminate toil through automation and process optimization.
  • Document and update playbooks
  • The leadership team will also assign projects and other duties as the need arises.

Required Experience and Skills:
  • Experience in network configuration and troubleshooting (VPN, DNS, LAN)
  • Knowledge in Virtualization
  • Project Management Experience
  • Familiarity with Server environments, preferably CentOS Linux. Has experience with installation, configuration and management of server systems (Windows server or Linux).
  • Experience in solutions integration, tools development, and programming, preferably Python.

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