Incident Manager

Incident Manager

HC Consumer Finance Philippines Inc
2-5 years
Not Specified

Job Description

  • Performs the day-to-day operational and managerial tasks demanded by the Incident Management process flows.
  • Support the major incident management team with critical components of the plan in order that they can make decisions in the event of an incident
  • Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
  • Responsible for communicating with the process manager. Directly works with Tier 1 Support to ensure proper recording of Major incidents
  • Determines if a major incident needs to be escalated according to the priority and severity of the issue.
  • Ensure that major Incidents assigned to their Support Groups are resolved and that service is restored
  • Monitor major Incidents to ensure that Service Level Agreement and Operational Level Agreement are met
  • Identify Incidents for review
  • Participate in Incident review following major Incidents
  • Identify potential problems and/or increasing trend of repetitive Incidents
  • Create Knowledge articles with repeatable procedures with a goal of reducing the number of Incidents
  • Other duties and tasks related to the core IT Operations Processes include but are not limited to Incident Management, Problem Management, and Event Management.
Excited to experience Life at Home Credit PH Your application is just a click away! To ensure faster processing, go the link below to apply as an Incident Manager!

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Together, we grow.


Who we are

As a global Tech-driven consumer finance company, Home Credit understands how technology can profoundly change people's lives. And we use it to provide world-class financial products and services—in partnership with leading brands and retailers—even to first-time borrowers, at a speed that no other company can match.

And we do this in all 10 countries we are present in, from Czech Republic and USA all the way to the Philippines. It’s a game-changing business model, and one that we are proud of: for many of our customers, their Home Credit loan is their very first loan, allowing them to start building their credit history and enjoy more financial tools.

Since launching in Manila in 2013, we at Home Credit Philippines have grown our customer base to over two million clients, and our workforce to over 9,000 employees.

We've impacted countless lives—our customers', and our own people's.

Join our team, and see how we can change yours.

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