Incident Manager (Big Data)

Incident Manager (Big Data)

Seven Seven Global Services Inc
Metro Manila / NCR
5-10 years
Not Specified

Job Description

The responsibilities of this position will include but will not be limited to the following:
Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
Remediate deviation of a process for its particular division/department/school
Responsible for communicating with the Incident Process Owner
Point of contact for all Major Incidents
Responsible for the effective implementation of the process 'Incident Management' and carries out the respective reporting procedure.
Represent the first stage of escalation for Incident.
Monitor the workload per Tier 1 Analyst
Monitor the incidents to ensure that the Service Level Agreement are respected
Identify, initiate, schedule and conduct incident reviews.
Ensure the closure of all resolved and end-user confirmed Incident records
Provide guidance to the Incident Process Coordinators
Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable

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Industries : Banking/Financial Services, Insurance, IT/Computers - Software

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