Inbound Customer Service Representatives

Inbound Customer Service Representatives

Sourcefit Philippines Inc
1-4 years
Not Specified

Job Description

Job Description :
  • Responsibilities
  • Provide world-class Inbound Customer Service to customers for a US based Wireless Mobile Service Provider , in an accurate, efficient and courteous manner
  • Respond to incoming customer inquiries by following techniques provided and approved by training
  • Effectively handle incoming customer call/e-mail inquiries within established periods
  • Basic comprehension of the product and familiar in a Windows-based environment
  • Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues
  • Requirements
  • At least 1 year work experience in the related field gained from call center is required for this position. Experience from wireless service providers is highly preferred
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service/Technical Support /Telesales or equivalent
  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field
  • Professional telephone manner and oral communication skills
  • Must be a team player but able to work independently
  • Must be able to work occasional overtime as needed
  • Excellent verbal and written communication skills
  • Typing and data entry skills
  • Ability to work in a flexible and challenging environment
  • Must be energetic, articulate, committed and highly service oriented
  • Demonstrated attention to detail
  • Upbeat, positive, enthusiastic personality
  • Strong verbal presentation skills, with a pleasant, professional and articulate telephone presentation
  • Drive and self-motivation
  • High ethics, common sense and good overall judgment
  • Applicants must be willing to work in Eastwood,Libis,Q.C. and be assigned on graveyard schedule
  • Compensation Package
  • Salary starts from Php 18,000.
  • HMO with dental coverage

Email your resume to . Resumes sent via email will be processed immediately. Please indicate the position you are applying for as the SUBJECT. Qualified applicants will be contacted by our HR representative.
We look forward to having you as part of our growing team.

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