HRSC Onboarding Team Lead

HRSC Onboarding Team Lead

4-7 years
Not Specified

Job Description

Philippines - Manila, Taguig City
Job Summary
This role is primarily responsible for supervising the day-to-day operations of the Onboarding/Pre-Hire Support team and ensuring that the team provides quality service and meets or exceeds defined SLAs. This role also serves as a technical specialist for the Onboarding function.

  • Develop internal workflow processes, operating procedures, team schedules, and controls

  • Participate in planning, designing, testing, and implementation of new systems and/or new system enhancements

  • Ensure high-quality, professional, and proactive service is delivered

  • Analyze complex issues and develop and implement solutions

  • Manage team workload and capacity recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume

  • Provide guidance and direction to the team according to established policies, procedures, and management guidelines

  • Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed

  • Manage team performance, provide coaching, and identify career development opportunities relevant to the team

  • Identify and implement process improvements to streamline processes, improve customer experience, and increase productivity in Onboarding/Pre-Hire Support functions

  • Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency

  • Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating if/when necessary

Minimum Requirements

  • Bachelor's degree in Human resources and any business-related course or equivalent relevant courses

  • At least 4 years of experience in an outsourcing, shared services, or similar model

  • Extensive experience in managing a team that supports employee onboarding, specifically in the Asia Pacific Region (Au & New Zealand, South East Asia, Greater China and India)

  • Advanced knowledge of processes and procedures related to HR, payroll and time data entry

  • Experience using HR systems, payroll or time recording systems such as Oracle, Workday, SAP, PeopleSoft, Service Now or other similar platforms and tools

  • Advanced proficiency in MS Office

  • Ability to work in shifting schedule operating hours and business critical working days of ANZ, Asia and India time zones

Preferred Qualifications

  • Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to use tact and discretion in delivering critical and sensitive information to peers, stakeholders, and direct reports. (Communication)

  • Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)

  • Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and ability to recommend solutions for recurring and unique scenarios . (Problem Solving)

  • Ability to supervise and manage the day-to-day work assignments, deliverables, and operational requirements aligned with the functional goals and objectives. (Operational Management)

  • Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output (Coaching)

  • Ability to clearly define objectives and set targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and polices. (Planning and Organizing)

  • Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)

  • Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)

What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to 'make amazing happen' in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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