HRO Director

HRO Director

Cobden & Carter International
Metro Manila / NCR
15-25 years
Not Specified

Job Description


Open to locals and expats [currently in PH]
  • The candidate must have proven track record managing an HRO Team and has experienced managing and leading several HRO process improvement.
  • Candidate must be adept to client communication ensuring SLA/KPIs and contract agreement are met along with budget management and P&L forecasting
  • 15-20 years of proven experience in HR Services and Outsourcing in a global complex environment.
  • Experience in building shared services teams involving transitioning of existing delivery from multiple locations to an offshore location.
  • Increasing Operations efficiency & Service Delivery with Team building and People Management Skills.
  • Focused on customer value and improvement of overall customer experience (CSAT, internal quality processes).
  • Preferably Six Sigma Green/Black Belt Certified.
  • Program/project management; strategic planning; process optimization; contact center integration; customer interaction management; and business development.
  • Leadership skills in a multicultural environment. Cultural sensitivity and ability to work internationally.
  • Strong relationship building, communication, and influencing skills.
  • Ability to bring innovation to challenges and to overcome problems and obstacles as they arise, as well as take action and produce desired outcomes with limited direction.
  • Strong commercial awareness and project management ability.
  • Experience in change management.
  • The work requires travelling (30—40%)

Role Description:
Lead the strategic management and overall operations of the HR Shared Services team. This includes systems design, maintenance, reporting, vendor partnerships, and project management for the HRIS system, in addition to HR transactional and compliance processes.
  • Responsible to provide leadership for the various locations for the HR Shared Services and develop newer skills and competencies aligned to the requirements of the group.
  • Provides accountability and authority for: - Portfolio management - Client satisfaction - Business planning and strategy - Partnering with HR functions - Drive process innovations and transformation.
  • Acts as a single point of contact within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities
  • Understands what it takes to manage a business and uses these insights to gain better understanding of the client’s needs and to position the value offered
  • Ensures that management is informed of business performance responsively and as required to support business planning & decision-making
  • Developing strong networks in the functional business lines within the organization as well as with the key client stakeholders.
  • Manage the talent pipeline within the team to ensure organization resilience on a Short, Medium- and Long-term basis.
  • Customer satisfaction with service provided & SLA management.
  • Develop Leadership team including effective Talent Management processes.
  • Ensure Engagements have the relevant resource and expertise deployed for the contractual requirements.
  • Deploy process transformation through Six Sigma, RPA, Cognitive and AI approach.
  • Improving KPI’s for various processes.

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