HRIS Reporting and Functional Support Officer (Fixed Term)

HRIS Reporting and Functional Support Officer (Fixed Term)

Iscale Solutions Singapore Pte Ltd
3-10 years
Not Specified

Job Description

Responsibilities
  • Optimize use of HR applications and other reporting tools in data collection, extraction, and analysis
  • Coordinate changes in the report requirements/parameters with Application Managers and ensure that proper documentation is in place
  • Coordinates with HRIS Data Manager and respective internal customers regarding changes in the referential data
  • Identify, diagnose and resolve level 2 tickets with HRIS applications to internal customers.
  • Optimize usage of HR Ticketing tool to answer level 2 requests. Make sure that categorization (priority and complexity) are correct and follow established Service Level Agreement
  • Proactive following-up pending tickets with requesters
  • Escalate incidents and problems to respective Application Manager and/or immediate manager
  • Submit HRIS internal documentation updates as necessary linked to the Quality Assurance plan
  • Create new documentation once a standard process has been defined by and coordinated with respective
  • Application Manager, module leaders, and Business Process Owners
  • Communicate changes in documentation to the rest of the HRIS teams
  • Coordinates with Operational teams in managing the Data Quality dashboard
  • Control and ensure data quality, instruct users to make the necessary corrections
  • Suggest process improvements within Functional Support or all HRIS levels
  • Participate on discussions related to process clarification and process link to other HR Shared Services teams
  • Support data alignment activities and tasks for the HRIS project deployment
  • Update tracking logs and coordinate status of project activities to Team Lead
  • Undertake any other tasks as agreed with the HRIS Project team
  • Foster professional relationship with HR services providers and ICRC employees
  • Create channel of communication and discussion to customers in using different HR applications/systems
  • Maintain close coordination with HRIS members for effective and efficient working environment
Requirements
  • University Degree in Human Resources / Administration
  • Experience of working as front line support to stakeholders is essential
  • At least 3 years of previous experience in HR administration or payroll
  • Experience using or supporting HCM systems such as SAP SuccessFactors, Workday is essential
  • Experience of supporting HR or talent change projects is a strong asset
  • General understanding of HR policies and practices
  • Proficiency in MS Excel, Word, PowerPoint; experience in using similar tools to prepare user friendly training materials and presentations
  • Fluency in English and an asset if working knowledge of French

iScale Solutions is a Managed Outsourcing and Staff Augmentation provider with operations in the Philippines, Madagascar and Singapore.

Since 2012, we offer services in English and French language. Some of our Customers operate a staff augmentation setup with full control. Alternatively, some Customers rely on fully outsourced teams to let us handle all deliverables. Day to day, we thrive to provide customized solutions and deeply integrate in our customers’ business processes.

Regardless of the model, we believe in recruiting the best available talent available in the market, and offer our customers great value for their money. Please check out our services for more information.

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