HR Operations Team Lead

HR Operations Team Lead

Medtronic Cardiac and Vascular
10-13 years
Not Specified

Job Description

Careers That Change Lives
Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value - and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.
Join us for a career that changes lives.
A Day in the Life
HRSS Team Lead (HR Process Management)
Key responsibilities:
  • Build and lead through engaging and inspiring the team members to be the best version of themselves.
  • Ensures accountability by supervising day to day team performance, achieving or exceeding SLA and other ad-hoc project deliverables
  • Monitors Team KPI/Dashboards and provide performance reports on a regular basis to his/her direct Supervisor
  • Collaborates with all the members of the HRSS and advocates synergy across team
  • Manage and report issues and risks and escalate as appropriate
  • Manage enquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries with a customer centric approach.
  • You will build strong collaboration with HR COE and HRBP on ensuring alignment and consistency of response. ONE Voice in HR
  • Provide support to all employees across APAC on matters related to policies, HR Systems, HR Portal and support the drive to Employee Self-Service and Manager Self-Service
  • Provide transactional support, reporting requirements and administrative tasks such as Verification of Employment, Business Visa letters etc.
  • Actively identifies knowledge gap, work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery
  • Timely escalation of employee issues/concerns and feedback which enables HR to capture the Voice of the Customer
  • You will adhere to our operational excellence standards and provide best in class HR Service Delivery Catalogue
  • You will have ownership for excellent end-end to handling of the case
  • Handle cases and data with accuracy, care, sensitivity and with utmost confidentiality
  • Perform administrative task and documentation within the scope ASK HR Service Delivery Catalogue
  • You can work in ambiguous situation where the task at hand may not be clear but with guidance and working together as a team, you take ownership and/or contribute to making things better
  • You will contribute on building the knowledge-based article and other centralized information (i.e. FAQ)

Must Have: Minimum Requirements
  • Minimum of 10 years of relevant experience

Nice to Have
  • Bachelor's degree required
  • Experience in using these tools will be helpful but we will also provide training: ServiceNow Case Management, Workday, Taleo

Job Details

Employment Types:


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future. Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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