HR Manager

HR Manager

15-18 years
Not Specified

Job Description

Job Description :
Many of the problems we face have no textbook solution, and so we-happily-invent new ones. – Jeff Bezos – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites worldwide and are looking for a HR leader to manage and grow our Philippines Customer Service business.
We want you to help share and shape our mission to be Earth's most customer-centric company.
Job Description:
As we build the organization, we are looking for an HR Manager. The individual will be HR leader for Philippines CS operations. In this role he/she will support the Business Unit management to develop and implement HR plans and solutions in order to achieve strategic business initiatives and deliver results. This work includes, but is not limited to, increasing workforce capability, providing change leadership, talent management / succession planning and supporting day-to-day operations as well as on-going process improvement. This role drives project management for various HR initiatives including management training and development, succession planning, policy review and implementation, etc.
The Philippines market for Amazon customer service is quickly growing, the HR Manager will be critical in making business decisions, creating and cultivating Amazon culture, partnering worldwide with different operations leaders to ensure HR excellence
Essential Functions
1. Business Partnering: Facilitate manager level discussion related to human resources planning; provide guidance, consultation and effective solutions to contribute value for client’s business. Providing partnering and interface at all levels of the organization. Implement/administer/interpret corporate policies/programs/procedures to be applicable to country-specific needs.
2. Performance Management / Reward planning: Annual performance review process, the annual grant process, succession planning process and other employee development programs for the client groups.
3. Employee Relations and Building Culture: Keep a pulse on employee morale, productivity and effectiveness; assist in implementing strategies to sustain/improve the workforce (retention). Coaches and educates managers on resolving more complex employee relations issues. Responds proactively to employee and manager issues and is available for consultation. Promote positive work environment and launch with strong Amazon culture.
4. Training and Development: Take ownership to provide inter department training session to team members. Collaborate with Leadership Talent Development to plan/implement training sessions to Jr. management and below.
5. Recruiting: Tracks fixed headcount and positions requisitions within team. Initiate, implement and manage effective sourcing strategies to support all recruiting especially exempt employees and ensures the bar is continually maintained and raised.
6. Single-threaded Site HR leadership
Basic Qualifications :
Critical Skills and Abilities:
· Degree in Human Resources preferably with masters degree, more than 15 years in HR leadership role and worked in BPO or Customer Service industries
· Ability to influence and partner with different levels of the organization to drive results
· Strong Business and HR acumen, including strong problem solving skills, critical thinking, and proactive stakeholder management
· Demonstrated ability to coach people managers to use company best practices for maximum organizational effectiveness
· Excellent written, verbal communication, interpersonal skills; high quality document and report preparation
· The optimum candidate should possess an understanding of customer service/BPO Industry and how to grow and develop CS leaders
· Excellent knowledge of Philippines employment laws
· Proven ability to successfully work as a team member and to build and maintain a positive work environment across the network
· Experience working in an entrepreneurial environment requiring strong multi-tasking abilities
· Ability to lead a high performance team
· Flexibility in work schedule to accommodate business needs
Preferred Qualifications :
· Proven skill in the operation and utilization software such as Microsoft Word for Windows, Excel, etc.
· Able to travel, as appropriate
· Experience in the development and administration of HR compensation plans
· Ability to analyze organization and individual needs and create the most cost-effective package to meet them
· Experience in dealing with contingent workforce will be an advantage
· Proven understanding of the role and functions of a human resource office within an operations structure
· Broad experience and specific knowledge of human resource theory, functions and practice; performance appraisal systems and staff development
· Proven ability to use initiative in carrying out tasks
· Proven ability to prioritize tasks and to organize workload to assure that short timelines are met while having frequent interruptions
· Exposure to multi-state and international employment laws

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