HR Delivery & Srvc Manager 4

HR Delivery & Srvc Manager 4

Wells Fargo
8-11 years
Not Specified

Job Description

Job Description :
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
This role is part of a Global Delivery team that provides support for U.S. and international HR processes, and key stakeholders will predominantly be U.S. HR Employee Care business partners. This role reports to the Global Delivery leader for HR India and the Philippines. This role leads teams with the Global Delivery Human Resources Employee Care group. We seek a professional who will be accountable to foster a culture of continuous improvement, high engagement and strong performance via leadership and skill development of a large team at various job levels Responsibilities
of this role include:
  • Leads multiple teams working complex and/or specialized customer service and operations functions for all Wells Fargo team members.
  • Create a culture of high engagement and results focus in a fast-changing business and/or regulatory environment through strong leadership behaviors and the demonstrated ability to hire/develop a diverse team of high quality experienced professionals and supervisors.
  • Coordinate subordinate managers and supervisors in selecting staff to align with current and future needs of the organization.
  • Provides direction as required to accomplish goals
  • Makes decisions from knowledge base, reports, and other data to support department goals.
  • Possesses an in-depth understanding of unique systems and technology used for specialized functions.
  • Manage and research escalation and adequately partner with the team for appropriate mitigation and resolution.
  • Supervise workflow and quality of representatives, overseeing resolution to complex calls / cases.
  • Seeks information to stay updated on changes in the industry to improve service delivery.
  • Interact with senior and executive levels of management.
  • Collaborates with business partners to strategize on complex issues, process improvements, and new initiatives in support of company goals
  • Other duties as assigned

Required Qualifications:
  • 8+ years of experience in one or a combination of the following: customer service, human resources, accounting, or finance
  • 2+ years of leadership experience
  • Bachelor’s degree in a related field or equivalent experience
  • Highly collaborative
  • Strong communication skills (written and verbal
  • Ability to maintain a high degree of confidentiality
  • Ability to lead in a complex matrix environment, encompassing a broad mix of cultures and client groups
  • Ability to manage time, balance multiple tasks and constantly work with changing priorities.
  • Strong drive for results with practical, result/outcome focus.
  • Comfort dealing with ambiguity and driving results.
  • Confirmed self-motivation, analytical, problem solving skills and initiative to achieve desired outcomes.
  • Confirmed successful experience including effective development, coaching, and mentoring of individuals/teams and/or direct reports.
Minimum Desired Qualifications
  • Bachelor’s degree in HR from an institute of repute
  • Demonstrated success managing teams supporting US processes
  • Proven success building and maintaining strong credible relationships
  • Working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures
  • Strong networking and collaborations skills with demonstrated success in change management.
  • Team Lead for a Team of 50 - 100 FTEs
Preferred Qualification
  • Post-Graduation degree from an institute of repute
  • HR Customer (Employee) care support with an American Bank.
Job Expectations
  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Willingness to work on-site at stated location on the job opening
Flexibility to work different shifts
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

  • We Value Diversity
    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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