HR Answers APAC EMEA Senior Specialist

HR Answers APAC EMEA Senior Specialist

JP Morgan Chase & Co.
Not Specified
Not Specified

Job Description


Job Description :
Essential Responsibilities:
. Empowered to resolve employee inquiries accurately and effectively
. Take inbound and make outbound calls to resolve employee inquiries
. Respond accurately to inquiries via an online tool
. Follow all established processes, policies, company guidelines and regulations
. Complete HR related transactions/activities adhering to company policy and guidelines
. Meet service level, quality and productivity metrics
Qualifications:
Minimum of two years of Customer Service experience is preferred.
Degree holder or undergraduate with relevantbackground in operations or HR
Must be available to work flexible hours Monday through Fridayfrom 8:00 am EST to 8:30 pm EST
(Must be able to work overtime and weekends as needed)
The successful candidate will have:
  • Very strong verbal and written communication skills
  • Customer Obsessed mindset
  • Ability to multi-task in a fast paced environment and meet deadlines
  • Ability to work under pressure and handle high volumes
  • Active listening, probing and reading comprehension skills
  • Possess strong analytical and math skills
  • Strong interpersonal skills
  • Ability to identify and resolve issues
  • Be a self-starter
  • Possess strong organizational skills with attention to detail
  • Ability to troubleshoot effectively
  • Comfortable with and able to quickly adapt to change
  • Works with others collaboratively to integrate ideas and achieve common goals
  • Proficiency withMS Office applications
  • Strong desire to be part of a high performing team with upward mobility potential

Job Details

Employment Types:

Function:

IT

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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