Healthcare Customer Support Intern

Healthcare Customer Support Intern

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Not Specified

Job Description

Job Description is a growing company and has ventured into the healthcare and medical sector with established businesses and new, dynamic startups alongside. We are looking for young, driven and self-motivated nursing and medical students who will help us provide healthcare customer support to our clients. The successful candidates will be able to learn real-world work experience thereby preparing them for a promising nursing and healthcare management career in the future.
Since our startups and partner offices deploy customer support-type teams in a variety of scenarios, the intern's role will vary depending on the needs and requirements.
Learn the basics and fundamentals of the American Healthcare (AHC) industry including:
  • What payers are How do they fit into the overall AHC space
  • How does concierge medicine fit into the evolving private medical practice segment of AHC
  • How does AHC differ from the healthcare industry in the Philippines
  • What roles does the American Medical Association (AMA) play in AHC How is that different from the medical academies and societies in the Philippines
  • How do the two major code sets used in AHC (ICD10 and CPT) affect the way medical providers get paid

The intern should provide customer support service by:
  • Helping resolve issues that clients might have with the service that they've received.
  • Taking detailed notes and keeping records of all healthcare customer support scenarios.
  • Performing other tasks as required by supervisor and management.

Minimum Qualifications

  • Must be a current BS Nursing (or any medical-related course) student from any reputed universities and colleges.
  • Absolutely tech-savvy and proficient as the job requires you to use various proprietary software and platforms.
  • School requirements: Memorandum of Agreement (MOA) from the academic institution, registration form, and School ID.
  • Excellent communicator and good people skills since you will deal with a lot of people from different backgrounds. Of course, English proficiency needs to be excellent.
  • Must be a dynamic multi-tasker to perform various tasks in ever-changing needs and priorities.
  • Fast-learner, quick on their feet, and willing to be trained.
  • Accurate and precise data management, entry, and encoding skills needed.
  • Willing to work and relocate to Makati City.

Job Details

About Katalyst

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