Global Report Analyst

Global Report Analyst

Sykes Asia Incorporation
Metro Manila / NCR
3 - 4 Years
Not Specified

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES 
  • Creates recommendations that will help the account meet its CPIs or KPI and a detailed presentations of any valuable insight obtained from the reports.
  • Coordinates with various stakeholders in the design, creation, and implementation of new and existing reports and Sends reports and other deliverable based on SLAs with the client and management team.
  • Anticipates situations that may impact the delivery of reports and Monitors and respond to any report related concerns in a timely manner.
  • A commitment to quality work and the motivation to deliver that work in a fast-paced environment.
  • Establish and maintains a positive relationship with several members of other support and operations departments from local and international sites that will include senior management.
QUALIFICATIONS:

  • Background in computer engineering and/or computer science – preferred but not required
  • Extensive experience and proficiency in MS Excel  and applying basic statistical functions to various data types. 
  • Knowledge of business operations, preferably call center operations Experience such as call center data sources (Quality, Work Force Management etc) 
  • Experience in VB/VBA Automation for office applications  and has basic Data extract, transform, and load (ETL) process design experience – preferred but not required

Job Details

Industry:

ITES / BPO

Function:

IT

Education:

SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.

SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.

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Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: Software Developer and IT Infra

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