German Customer Support Agent

German Customer Support Agent

Eastvantage Business Solutions Inc.
Not Specified
Not Specified

Job Description



About the role:

  • Customer Support (via phone / video conference / email) in different languages for course participants from all over the world
  • Organization and scheduling of language training courses with the participants and language trainers
  • Introduction to our virtual classroom in French and English, if applicable also in other languages
  • First Level IT Support
  • Communication and collaboration with other internal departments to ensure a smooth course organization and high customer satisfaction
  • Administration, documentation


Position requirements:

  • Native-level fluency in French and very good English skills, other language skills are a plus
  • Educational background in languages, pedagogy, tourism, business or a similar field
  • Ideally has first work experience in customer service / support, outbound calling, administration or project management
  • A good level of comfort with technology and MS Office
  • Excellent communication skills, highly organized and structured working style
  • Is energetic, highly-motivated and likes working in a multicultural team
  • Is able to balance multiple tasks and priorities flexibly and exudes professionalism and competence

Job Details

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About Eastvantage At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with potential for development and growth. We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 500 happy employees over the years. We invite you to navigate our site to get to know who we are , to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us, and be part of our success story.

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