GDS Consulting_Experience Management Associate

GDS Consulting_Experience Management Associate

Ernst & Young Global Services Philippines Inc
0-2 years
Not Specified

Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Essential Functions of the Job:
  • Provides pertinent resource planning details and analysis to assist in supporting Competency / GTH Region fiscal planning activities.
  • Coordinates with Recruitment and L&D team in supporting the on-boarding process for both campus and experienced hires into the service line.
  • Makes sure that client serving professionals (CSPs) are scheduled on the appropriate engagements and development activities which support the CSPs career goals and objectives.
  • Responsible for complex scheduling assignments.
  • Required to work closely with multiple managers and other leaders to complete scheduling assignments.
  • Facilitates the sharing of resources and best practices for a Competency / Region
  • Proactively identifies and addresses staffing issues.
  • Provides regular communication to Experience (Resource) Management (EM) leadership regarding EM activities, reports and issues.
  • Appropriately prioritize staffing decisions based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations.
  • Identify performance or morale issues with client serving staff supported, address with Competency / Experience (Resource) Management leadership as needed.
  • Identify over and under-utilized personnel, be proactive in identifying additional resources to bring utilization in line with their peers.
  • Negotiate with client serving teams to shift time or create individual availability in order to meet staffing priorities for the Competency / Region.
  • Consults with assigned Experience (Resource) Managers as needed regarding issues/conflicts they cannot resolve and maintains morale and connect within the team
  • May have direct supervision and/or performance management responsibilities for team of Experience (Resource) Managers aligned to a Competency / Region

This position oversees the Experience (Resource) Management functions for a Region or Competency at GTH Advisory. Responsible for scheduling all levels and makes recommendations regarding the utilization of GTH Resources, supervises a team of Seniors and Staff and works closely with Stakeholders to manage demand and supply of capacity
  • Strong analytical skills - detail oriented
  • Proficient in the scheduling tool and other Microsoft applications.
  • Very strong communication skills, both oral and written
  • Strong organizational skills
  • Proficient at negotiation skills and conflict management
  • Strong client service focus - responsive to requests maintains a sense of urgency in resolving issues
  • Flexible in adapting to constantly changing priorities
  • Outstanding teamwork and interpersonal skills
  • Self-starter, able to work independently
  • Positive attitude and pleasant demeanor

Other Requirements:
  • Stretch as needed.

Educational qualifications and Experience:
  • Bachelor's Degree
  • 0-2 years of experience. Open to Fresh Graduates.

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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