Fund Servicing Associate - Middle Office Services, Transaction Processing

Fund Servicing Associate - Middle Office Services, Transaction Processing

JP Morgan Chase & Co.
Not Specified
Not Specified

Job Description

Job Description :
Day to day management of all aspects of Middle Office Functions
  • Responsible for reporting overdraft MIS
  • Gathering client comments on the overdrafts from the previous day and updating /investigating further as necessary
  • Downloading of various reports throughout the day which feed upstream systems
  • Investigating and responding to client queries in a timely manner
  • Daily maintenance of CIMS
  • Investigating and processing claim cases where interest has been charged due to overdraft, claims arising from value date differences and other market claims. Ensuring any claim is investigated in the correct manner within ISITC guidelines to ensure compensation amounts can be claimed for the accounts
  • Liaising with counterparties with a high degree of professionalism and competence in order to establish and push for the correct liable party to recompense the affected client/fund
  • Supporting key stakeholders on the status of claims and providing assistance when needed
  • Meeting and following up with internal teams, ensuring accurate detail is presented and discussed to ascertain the correct liable party all within ISITC guidelines/timelines
  • Produces metrics needed on the status of interest claims
  • Responsible for weekly Claims Reporting to the client and weekly claims MIS for internal IA teams
  • Ability to communicate at all levels in both verbal and written forms to various counterparties and stakeholders
  • Monitoring high risk areas with an ability to escalate
  • Support controls and break escalations / remediation
  • Review and clearance of daily overdraft items
  • Custody postings to Investment Accounting system
  • High level service delivery to other IMOS teams to ensure accuracy of records in the Investment Accounting systems
Management and development of operational team of FTEs
  • Provide leadership in terms of developing and retaining the talent pool
  • Ensure correct resourcing levels to meet BAU and any changes impacting the operations
  • Active Management of staff performance and continuous identification of key talents fit for Middle Office functions
  • Delegate project actions to Team members and encourage ownership of project tasks until implementation
Support the Change Management agenda
  • Assist and support the IMOS global team in any Client, Internal or Technology change
  • Convey a pro-active attitude towards change amongst the Team
  • Manage any resiliency tests and follow-ups with Mumbai and UK and other locations
Responsible for daily control and risk management within the operation
  • Enhance the quality and risk culture by ensuring proper management of daily production control and risk management tools
  • Work with OCM and Risk and Compliance globally to support the wider Risk and Control governance environment, provide Operational input and support for Audits, SAS70's and other regulatory inspections
  • Remediation of breaches and errors, and management of EF&L events within agreed targets
Service Delivery Management
  • Operational coordination across multiple sites: primarily Mumbai and UK. Interaction with Bangalore and other locations may be required
  • Enhance the quality and risk culture by ensuring proper management of daily production control and risk management tools
  • Act as point of contact for IMOS UK and stakeholders, and escalations impacting services to IMOS UK Clients
  • Delivery and monitoring of effective MIS tools and reporting to enable best practice production management
  • Support ongoing resiliency strategy and testing
  • Assist and support the IMOS global team in any Client, Internal or Technology change

Candidate Qualifications & Profile
Core Abilities
  • Excellentprior custody & fund services, markets or prime brokerage operational experience along with managing staff
  • Ability to work closely with business partners and interact with all staff levels
  • Ability to be flexible, follow tight deadlines, organize and prioritize work
  • Experience of working on large scale, multi-stream programs
  • Strategic thinking coupled with practical execution
  • Strong analytical and problem-solving skills including taking the initiative to drive change and enhance controls
  • Ability to manage through a changing business landscape
  • Candidate must have a control focused agenda, and a thorough understanding of program/project risk
  • Anticipate issues and aggressively drive initiatives to ensure results
  • Self-starter and ability to learn quickly

People and Communication
  • Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
  • Strong relationship management and partnership with a large array of constituents ability to manage by influence to promote change
  • Leadership with proven ability to manage by influence to promote change
  • Proactive in identifying and escalating issues

Business and Subject Matter Knowledge
  • Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
  • Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives
  • Excellent Root Cause Analysis in investigating Claims via a Reconciliation System

Education and Certifications
  • Bachelor's Degree required or equivalent

JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer

Job Details

Employment Types:



JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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