Fraud Analyst

Fraud Analyst

Alorica Teleservices Inc
4-6 years
Not Specified

Job Description

Essential Duties & Responsibilities
  • Evaluate business operations across multiple geographies where the client exists to identify risk areas for misconduct and fraud.
  • Review reports of suspected misconduct/fraud to determine the need for further investigation.
  • Review and analyze internal dashboards, documents and systems to identify trends, outliers and process gaps related to possible misconduct/fraud.
  • Train team members in fraud detection and prevention techniques.
  • Maintain knowledge of current events and trends, in such areas as mechanisms of misconduct/fraud and techniques of system abuse.
  • Highlight and recommend actions in misconduct/fraud cases.
  • Research or evaluate new analytical models for use in misconduct/fraud detection systems.
  • Responsible for achieving reduction in losses through the implementation of advanced analytical models.
  • Carry out continuous improvement initiatives in the processes.
  • Ensure SLA's are maintained and quality adherence.
  • Other duties as assigned by the Global Security management
  • 5+ years of experience in Risk, Fraud and Abuse Analysis
  • Analytical skills
  • Appetite to uncover things through analysis of data from various sources and geos
  • Background in BPO industry
  • Strong communication and negotiations skills

Job Details

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