ERP Support (Netsuite) | BGC

ERP Support (Netsuite) | BGC

Satellite Office Solutions Pty Ltd
Metro Manila / NCR Other - Philippines
3 - 5 Years
Not Specified

Job Description

QUALIFICATIONS:

  • Min 3-5 years+ knowledge of NetSuite ERP solution
  • Previous experience in NetSuite Support and Help Desk
  • Preferred but not essential : Bachelor’s Degree in computer science or Business and a minimum of 3 years relevant work experience.
  • Demonstrated strong NetSuite and NetSuite related products technical skills.
  • Demonstrated strong knowledge of Business Accounting functions (transactional) - Accounts Receivable, Accounts Payable, inventory and general ledger accounting.
  • Strong customer service orientation and commit to timely, quality solutions to clients
  • Demonstrates accuracy and thoroughness while monitoring own work to ensure quality.
  • Ability to present numerical data effectively and is able to read and interpret relevant data.
  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, FPs, vendors and key stakeholders.
  • Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.
  • Reliable and Good Communication
  • Ability to qualify for a passport
RESPONSIBILITIES:

  • Ensure support tickets are acknowledged and handled within agreed timelines
  • Provide consistent and accurate information to Franchise Partners and PSC personnel
  • Assist in new products and features are thoroughly tested prior to release
  • Maintain product knowledge as new versions and upgrades are released.
  • Maintain upkeep of ticket portal ‘solutions’ documentation and PWX Help Documentation as directed by Administrators.
  • Performs miscellaneous other duties as required.

'Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering 'satellite office' solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.'

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