ERP Functional Consultant

ERP Functional Consultant

Oracle Responsys
2-5 years
Not Specified

Job Description

Provide implementation services to new and existing customers
  • Document and validate customer's business requirements and map to NetSuite functionality
  • Configure/customize NetSuite application to meet customer's business requirements
  • Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries
  • Attend internal project meetings and provide status on progress of activities and deliverables

Contribute to internal PS initiatives
  • Document solutions and contribute to solutions repository
  • Document Leading Practices and share with PS practice
  • Participate in SME program in area(s) of interest and expertise

Focus on Continuing Education
  • Contribute to internal PS knowledge share Review posted feedback on a continuous basis
  • Participate in Continuing Education sessions
  • Be fully versed on functionality released with each new product upgrade

Problem Solving
  • Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
  • Demonstrates good judgement in selecting methods and techniques for obtaining solutions
  • Documents, troubleshoots and escalates Support issues outside defined parameters
  • Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative
  • Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary
  • Ability to document reusable solutions

  • Works fairly independently
  • Ability to influence customers to modify current business practices, as required
  • Ability to manage scope and expectations with the customer

Decision Making
  • Generally receives guidance and direction from other project resources (Senior Principal Consultant, Consulting Technical Manager, Project Manager), Team Lead, and PL
  • Ability to engage in the Sales process with some guidance from Management

Interpersonal Skills
  • Strong written and verbal communication skills
  • Strong presentation skills
  • Ability to establish credibility and rapport with internal and external stakeholders
  • Ability to work within project teams, and collaborate cross-departmentally
  • Ability to communicate effectively with functional and technical resources

Soft Skills
  • Customer relationship acumen and strong consulting skills
  • Ability to manage multiple projects

Technical Skills
  • Mastery of Microsoft Office Products
  • Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce
  • Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct,, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP,PeopleSoft, JD Edwards, NetSuite
  • Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution
  • Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce
  • Understanding of different industries and how NetSuite applies to the customer's business practices

Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications.
Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.
2-5 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Job Details

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