Environment Management Technology Specialist

Environment Management Technology Specialist

TELUS International Philippines Inc
Metro Manila / NCR
4 - 10 Years
Not Specified

Job Description

Work location: Ortigas
Work schedule: Shifting/Rotating shift


  • Deployment of middleware applications to pre-production and production environments
  • Conducting root cause analysis of performance issues from testing and production environments
  • Act as single point of contact for all environment related issues for a project or release.
  • Troubleshoot and resolve environmental defects within their SLA.
  • Assist with scheduling and execution of non-production middleware and infrastructure change management activities
  • Troubleshoot and document non-environment related defects and communicate issues to development and other support teams.
  • Proactively monitoring of middleware platform
  • Co-ordinate all activities between Environment Management and other teams (Developers, DBA’s SA’s, etc.)
  • Deliver training modules for other team members
Minimum Qualifications:

  • Bachelor's degree, certificate, or diploma in any Information Technology or related courses
  • Excellent communication skills
  • Must have experience in Middleware application servers, such as Weblogic, IIS, or Websphere
  • Internet Information Services (IIS) - preferably version 8 or higher versions
  • Having a development background and in performance tuning is an advantage
Technical Qualifications:

  • Middleware Platform: Weblogic, WebSphere, IIS (Version 8 or higher)
  • Programming Tools: GIT/TFS, Jenkins
  • Programming Language: Python, Unix Shell Scripting, Perl, Oracle JDBC Fundamentals
  • Good to Have Skills: F5, ESB, SOA, Monitoring tool (such as Dyntrace) and Automation Tools

Job Details




A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.

Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

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