EMS Support - Associate Support Specialist

EMS Support - Associate Support Specialist

BISAM, a FactSet Company
Not Specified
Not Specified

Job Description

Associate Support Specialistis responsible for providing world class service and support to our clients. Focus on production support for Portware and FactSet EMS and monitor the healthiness of the system to perform system maintenance and handle internal & client implementation projects. Foster teamwork, collaboration, drive innovation and automation to improve efficiency to meet team and company goals.

  • Provide reactive and proactive level I and II trade application support to the FactSet users via phone, email, and remote assistance

  • Resolve client issues with workflow, usage, installation, connectivity, crashing, slowness, security, and Office Integration

  • Monitor Salesforce Cases for client issues and alerts emails that reached to team mailbox. Resolve client issues and escalate if required.

  • Work on roaster in our 24*6 schedule.

Required Skills:

  • Strong analytical and problem solving skills

  • Fluent in English. Capable to articulate the problem to internal escalation point and explain the solution on a complex issue.

  • Excellent time and task management abilities Self motivated with good discipline.

  • To create document for the fellow team member.

  • Hands-on experience with FIX protocol, EMS/OMS and other financial software is highly preferred

  • Knowledge in financial markets

  • Knowledge in Citrix, network, Linux and Java

What makes it interesting

  • Direct working relationships with the some of the most influential buyside institutions in the world.

  • Working alongside individuals who are true leaders in the field.

  • Exposure to a broad range of cutting-edge technologies like FIX Protocol,OMS/EMS,JAVA,Oracle DB, Various server OS Platforms (Windows, Linux, Solaris etc),Citrix,Networking skills

  • Freedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clients

Job Details

Employment Types:



FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. Join a team of highly motivated, talented individuals who are empowered to find answers through creative technology. Spread the news! We understand the importance of connections, which is why we have launched an external referral pilot program in the United States. If you are a partner, customer, or vendor you are now able to refer top talent for a monetary reward. Please note some exclusions may apply* Return to Full Posting List

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