Employee Services Specialist – Onboarding

Employee Services Specialist – Onboarding

AECOM
3-6 years
Not Specified

Job Description


Philippines - National Capital, Taguig City
Job Summary
This role is primarily responsible to provide administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

  • Create and distribute offer letters

  • Collect onboarding documentation and processes

  • Coordinate with relevant stakeholders on changes to offer of employment

  • Act as point of contact for all questions related to pre-employment activities from candidates, recruiting, hiring managers, and HR

  • Ensure compliance with all state and corporate regulations and laws

  • Ensure strict adherence with standard protocols for electronic personnel file management and document storage

  • Order background checks, track completion and assist in review and analysis of results

  • Prepare and communicate candidate background check clearances

  • Connect with relevant key stakeholders and support groups to assist with onboarding, account creation, set-up, and IT requisition

  • Ensure all regional onboarding notification systems and processes are followed and updated to ensure local stakeholders are continuously informed

  • Keep track of daily productivity, volume reports, and other relevant reports as required

  • Perform and track onboarding data entry for a large volume of hires

  • Ensure accuracy of all data processed and entered in HR systems

  • Engage and build relationships with key stakeholders

  • Escalate and analyze identified issues and concerns to the Team Lead for timely resolution

  • Assess identified issues and collate information from relevant stakeholders to assist in investigating and resolving common and recurring issues

  • Maintain current processes and incorporate documentation updates

  • Support selected simple process improvements to streamline processes

Minimum Requirements

  • Bachelor's degree or at least 3 years of relevant work experience

  • Intermediate proficiency in MS Office tools

  • Basic knowledge and understanding of HR processes and procedures

  • Experience working in outsourcing, shared services, or a similar model with compensation-related roles or other similar functions is preferred

  • Experience using Oracle, Workday, BrassRing, ServiceNow, or other similar platforms and tools is preferred

Preferred Qualifications

  • Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)

  • Ability to maintain good customer relationships with the ability to initiate ways to improve customer experience (Customer Service)

  • Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)

  • Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to 'make amazing happen' in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

About AECOM

Job Source : aecom.jobs

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