Eastwood City - Senior Voice Engineer

Eastwood City - Senior Voice Engineer

Tech Mahindra Americas Inc
Metro Manila / NCR
6 - 12 Years
Not Specified

Job Description

Qualification

  • B.Tech/B.E. - Any Specialization, Computers, B.Sc - Any Specialization, Computers, Maths, MCA
  • 6 to 7 years of industry experience on Voice Contact Center Operation, Verint/Nice/Dialer
  • MCSE/Vmware/CCNA – Certified
Roles and Responsibilities
  • Understanding of latest Telecom communication technologies & Complex Telecom network designs
  • Must have Knowledge on advance Trends in Call Centre Technology & Telecom Design
  • Ability to work on Call Centre & BPO Solution Proposals
  • Ability to work & respond to RFI & RFP
  • May be required to work in single contributor role and handle CCT projects and solutions independently
  • Ability to understand & Troubleshoot complex Telecom issues
  • Ability to perform high end configurations for Telecom devices
  • Must have thorough knowledge about the Network products / Topologies used in BPOs
  • Well versed with VOIP topologies on WAN / MPLS with knowledge of H.323 & SIP
  • Experience & Good knowledge on Call Center Voice solutions (Avaya, Cisco, Gensys, Aspect etc)
  • Experience & good knowledge on Call recording solutions (NICE, Verint, Dialer)
  • Good understanding of reporting tools
  • Excellent Verbal & Written Communication Skills
  • Ability to Lead, Train & Motivate people and improve Team performance
  • Should be willing to work in 24/7 shifts and weekends as well for business requirements

Tech Mahindra has expanded its IT portfolio by acquiring the leading global business and information technology services company. The solutions portfolio includes Consulting, Application Development and Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BPO.

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