Director of Systems and Network Infrastructure Architecture | TaskUs Quezon City

Director of Systems and Network Infrastructure Architecture | TaskUs Quezon City

Lizard Bear Tasking Inc
Metro Manila / NCR
10 - 15 Years
Not Specified

Job Description

The Director of Systems and Network Infrastructure Architecture is a leadership role to enhance, support, and maintain the on premise and cloud-based infrastructure solutions and architecture through established standards, best practices, and the appropriate staffing and management of technical resources. This position will provide technology vision and leadership which aligns with the organization’s current and future goals, establish and maintain systems standards, plan and coordinate the processes required for the design and provisioning of infrastructure and systems necessary for the business and IT teams. The successful candidate will also apply proven communication and problem-solving skills to guide and assist the organization on issues related to the design, development, and deployment of infrastructure for all infrastructure systems.


Develop and document infrastructure design policies, procedures, standards, guidelines, Monitoring, lifecycle management strategy and processes

  • Build and manage a team of highly skilled network infrastructure and systems architecture resources
  • Develop and maintain effective working relationships with the business, vendors and stakeholders to deliver, maintain and operate enterprise-wide solutions for current and long-term business needs
  • Evaluate emerging infrastructure technologies and provide strategic direction related to emerging technologies
  • Serve as an active member of the Enterprise Architecture Team and participate in Executive Project Review Board meetings, as necessary
  • Liaise with other IT departments and other teams to assist with platform direction, data processing/retention and overall vision
  • Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
  • Ensure proper communication and collaboration across various functional areas and departments regarding matters such as quality assurance, requirements definitions and project management activities.
  • Manage infrastructure CAPEX and expense budgets
  • Establish proactive design and operational measures to reduce production downtime incidents
  • Integrate security standards and processes into solution designs to meet and sustain compliance with TaskUs security practices
  • Provide technical evaluation and consulting support for enterprise projects
  • Maintain documentation of infrastructure and systems design and their corresponding contracts/agreements/lifecycle
  • Cultivate and disseminate knowledge of infrastructure best practices; ensure process and infrastructure documentation is relevant, current and leveraged
  • Work closely with the Operations, Sales and Client Services to ensure the execution of plans corresponds with expectations and govern deployment compliance with standards
  • Perform all other job-related duties as assigned

Required:
  • Bachelor’s degree in Computer Science or a related field or equivalent work experience.
  • At least 7 years of experience in full infrastructure life cycle and considerable experience in delivering infrastructure and architecture services in a production environment.
  • Previous experience of technical leadership, with a track record of increasing responsibilities.
  • Previous experience with implementation of structured design and architecture processes in a corporate environment.
  • Project management skills including: project planning; structure; detail-oriented; discipline; project execution and follow-through.
  • Excellent customer service skills.
  • Able to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Able to accommodate different hours to work with teams from across the globe
  • Able to travel 20% of the time

About TaskUs:

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s 100 Best Places to Work, USA Today’s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

TaskUs currently has over 18,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.

TaskUs, Inc. is an equal opportunity employer.

To find out more visit www.TaskUs.com.

TaskUs provides next generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technology.

We provide Ridiculously Good strategy, business process optimization, revolutionary technology and the best talent to deliver transformational, digital scale. To find out more visit TaskUs.com.

TaskUs has the best culture in the outsourcing industry because of our belief in always putting our teammates first. We are free from the burdens of on-premise legacy systems and old-fashion processes. The latest cloud technology makes the work we do seamless and our bottom-up management approach keeps us agile.

Revolutionizing the customer experience begins at TaskUs.

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