Ensure client and corporate service, quality and contribution goals are met
Ensure that financial, metric and associate satisfaction goals are met; provide leadership and management to associates
Provide training and development opportunities for supervisory team
Coach and mentor team supervisors
Regularly conduct supervisor team meetings
Supervise multiple teams for one or more clients
BASIC POSITION QUALIFICATIONS
Client Relationship Skills
Financial Management Experience
Performance Management skills
Technical and problem solving skills
Four (4) or more years of directly related experience, including 2 or more years of supervisory experience
Four-year college degree in Business Management/Administration or equivalent combination of education and directly related experience
KNOWLEDGE / SKILLS / ABILITIES
Strong leadership skills with the ability to manage large groups of people
Strong verbal/written communication and facilitation skills
Strong interpersonal skills and experience demonstrating successful customer relationship management
Ability to use a computer (Internet, e-mail, MS Office programs) to complete daily duties
Demonstrated knowledge of contact center operations and customer support
Demonstrated knowledge of the technology industry and general business management
Demonstrated ability to analyze processes, enact change and think operationally and strategically to achieve business goals
Who We Are Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 67,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific.
The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www. sitel.com.
What We Do Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.
Sitel’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.
Functions : Others
Industries : ITES/BPO
Skills/Roles I hire for: N/A
level Hiring For: Junior Level, Mid Level