Desktop Engineer

Desktop Engineer

Digital Services Cambridge Limited ROHQ
Metro Manila / NCR
5 - 7 Years
Not Specified

Job Description

The EUC Desktop Engineer is part of the wider EUC Services Team providing local hands on support for client end points within the Cambridge office. The role includes, but is not limited to, day to day hands on incident and request fulfilment for IT issues.

Job Description
  • Troubleshoot Windows, MacOS and mobile device platforms.
  • Participate in all incident and problem management activities related to End User Compute.
  • Manage a loan asset/inventory for end user devices.
  • Evaluate current procedures and processes for accomplishing objectives and continuously develops and implements improved practices.
  • Monitor your team’s ticket queue to ensure efficient operation and accuracy.
  • Communicate to stakeholders regarding status, quality, risks and operations.
  • Resolves technical, operational and equipment problems with user technology.
  • Escalate critical situations when problems can’t be resolved within established service criteria, while tracking the problem to its final resolution.
  • Develop and complete work requests as assigned to resolve problems in a timely manner and provide courteous service delivery.
Knowledge and Experience

  • 5+ years of experience in SCCM Builds for Windows.
  • 5+ years of demonstrated experience/knowledge with Microsoft Active Directory: users and computers, site and services, OUs, familiarity with GPO and other AD-specific concepts
  • Strong documentation, RCA’s and record keeping skills.
  • Experience working in organisations with a global communications technology footprint.
  • Understanding of VOIP and Video Conferencing technologies.
  • Good understanding of how to install and manage 3rd party apps on Windows and MacOS.
  • Knowledge of standard engineering and support processes such as ITIL, life cycle management, and ITSM
  • Experience in Microsoft Systems Center Configuration Manager and Office 365 administration is a plus.
  • Understanding and experience in working with a rigorous change management control.
  • Understanding and experience in working with MacOS Management platforms

Job Details

Cambridge University Press is the publishing business of the University of Cambridge. Our mission is to “further through publication and printing the University’s objective of advancing learning, knowledge and research worldwide.

A pioneer in our field, we are committed to supporting innovation in learning and teaching. We publish without boundaries, ensuring our resources are accessible across the globe, in print, online and other digital formats. Our mission is achieved by producing academic books, textbooks, monographs, reference works, English Language Teaching materials, educational software, electronic publishing, Bibles and prayer books and over 300 academic journals.

As one of the world’s oldest publishers and business brands we could say that what sets us apart is our longevity and staying power, but that’s just part of the Cambridge story. What we offer is unrivalled richness, depth and innovation in our output, a determination to look to the future and to be at the forefront of digital publishing and a commitment to suit learning to the learner. Above all, we offer the opportunity for a fascinating career, working with some of the best people and best practice in the business.

Cambridge University Press, one of the most recognised and respected brands in the world. We are dedicated to changing lives all over the world by giving people the highest quality educational and research materials throughout their life-long learning journey, from pre-school to profession.

Help us achieve our mission, and you will have a career that is not only hugely satisfying but brings with it great benefits and a stimulating, supportive working environment.

About Recruiter

Functions : IT

Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: IT, Database Administrator, Ui Designer, Quality Analyst, Software Engineer, System Administrator

level Hiring For: Junior Level, Mid Level, High Level, Top Management

We’re one of the world’s most respected publisher, driven by the purpose of unlocking people’s potential with the best learning and research solutions.

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