Deputy Infrastructure Operations Manager / Senior Storage Administrator

Deputy Infrastructure Operations Manager / Senior Storage Administrator

Prov International (Philippines) Inc.
Metro Manila / NCR
5 - 15 Years
Not Specified

Job Description

As Deputy Manager for the Infrastructure Operations:

  • Assist the Infrastructure ODM in leading and managing the Manila Infrastructure Teams
  • Focus is on technical management of the operations as well as ensuring the quality of operational services being delivered and hands-on 3rd level support for Storage
Management Responsibilities:

  • Supports the delivery of Infrastructure Projects and transfer of additional services into the Global Infra Operations Center
  • Delivers infrastructure services according to agreed OLA/SLA
  • Supports the Technical management of the IT Infrastructure Estate, through effective reporting, analysis and relevant recommendations
  • Manages the efficiency and effectiveness of incident, problem and change management functions and processes and guides the delivery team in their improvement, maintenance and handling.
  • Ensures an excellent communication and knowledge exchange within company's IT Organization
  • Takes part in the on-call duty
Technical Responsibilities :
  • 3rd level support for Storage Services
  • Establish and Control 1st and 2nd Level Storage work instructions for support teams
  • Manage NFS access requests
  • Monitoring Storage and Backup
  • Deep knowledge about backup systems (e.g. VEEAM) and backup strategies
  • Troubleshoot Storage Performance issues
  • Manage storage faults with vendor support
  • Manage defect storage hardware replacements with vendor technicians
  • Manage NetApp snapshot as well as recovery methods for storage volumes
  • Perform storage config adjustments
  • Support the storage / VMWare layer with the other VMWare specialists
  • Perform activities related to configure and managing SAN devices and fiber switches
Qualifications:
  • At least 5 years of hands-on experience supporting Netapp and Data Domain platforms. 3 years at Senior level on the following technologies: Dell-EMC VNX (VPlex), Dell-EMC DataDomain, NetApp MetroCluster
  • 2 years of IT leadership/management experience
  • Strong understanding of Windows, Linux, VM, NW and DB platforms and related dependencies.
  • Distinctive service delivery mindset
  • Strong intercultural competencies
  • Willingness to international travel (mainly Germany, Europe)

ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way - powerful enough to meet the complex demands facing today's enterprises. By streamlining processes, we help companies improve productivity and reduce errors while still saving money. We've assembled a great team to help streamline enterprise day-to-day processes and change how IT implementation, management and support work. Now, ProV is a team of over 600 peers across offices in the US, Germany, India and the Philippines.

Our Shared Mission and Values

Our mission is to help companies thrive by enabling all processes to work together effortlessly.
Our values are commitments to each other. They provide the backbone for our company processes and daily interactions. We believe that, in the long run, these commitments lead to a thriving culture and a more successful business, for ourselves and our customers.

Inclusion is part of our company culture and essential to ProV’s future. We continue to nurture and create opportunities for the next generation, relying on our talent pool’s diverse background to innovate and inspire. More importantly, we see hundreds of ProV employees speaking over 17 languages and working together. Our core values celebrate those differences and the rewarding experiences our customers enjoy

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