Deputy Infrastructure Operations Delivery Manager

Deputy Infrastructure Operations Delivery Manager

Prov International (Philippines) Inc.
Central Luzon Metro Manila / NCR
5-15 years
Not Specified

Job Description

The Deputy Infra Operations Manager assists the Infrastructure Operations Delivery Manager over operational responsibility for the Global Infra Operation Center in Manila, which is currently under establishment. The Deputy IODM will play a key role in driving the development forward and, based on an in-depth experience, will help to ensure a stable and future-oriented infrastructure operation.
Your Tasks as Deputy Manager for the Infrastructure Operations:

  • Assist the Infrastructure ODM in leading and managing the Manila Infrastructure Teams
  • Focus is on technical management of the operations as well as ensuring the quality of operational services being delivered
Management Responsibilities:

  • Supports the delivery of Infrastructure Projects and transfer of additional services into the Global Infra Operations Center
  • Delivers infrastructure services according to agreed OLA/SLA
  • Supports the Technical management of the IT Infrastructure Estate, through effective reporting, analysis and relevant recommendations
  • Manages the efficiency and effectiveness of incident, problem and change management functions and processes and guides the delivery team in their improvement, maintenance and handling.
  • Ensures an excellent communication and knowledge exchange within SYNLAB’s IT Organization
  • Takes part in the on-call duty
  • Incident Management
  • > 5 years IT leadership/management experience
  • Strong understanding of Windows, Linux, VM, NW and DB platforms and related dependencies.
  • Distinctive service delivery mindset
  • Strong intercultural competencies
  • Willingness to international travel (mainly Germany)

ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way - powerful enough to meet the complex demands facing today's enterprises. By streamlining processes, we help companies improve productivity and reduce errors while still saving money. We've assembled a great team to help streamline enterprise day-to-day processes and change how IT implementation, management and support work. Now, ProV is a team of over 600 peers across offices in the US, Germany, India and the Philippines.

Our Shared Mission and Values

Our mission is to help companies thrive by enabling all processes to work together effortlessly.
Our values are commitments to each other. They provide the backbone for our company processes and daily interactions. We believe that, in the long run, these commitments lead to a thriving culture and a more successful business, for ourselves and our customers.

Inclusion is part of our company culture and essential to ProV’s future. We continue to nurture and create opportunities for the next generation, relying on our talent pool’s diverse background to innovate and inspire. More importantly, we see hundreds of ProV employees speaking over 17 languages and working together. Our core values celebrate those differences and the rewarding experiences our customers enjoy

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