Delivery Lead

Delivery Lead

Barhead Solutions Inc
Metro Manila / NCR
8 - 18 Years
Not Specified

Job Description

Responsibilities:
• Provide overall management of the assigned project delivery team including resource allocation and utilization, forecasting and budget for consulting services work, while monitoring project health & performance
• Work to continually improve, refine, and champion service delivery methodology and procedures
• Ensure services are provided according to quality standards and documented procedures to achieve successful delivery of implementation engagements
• Resolve project delivery issues, mitigate risks, and escalate as needed
• Manage customer expectations and ensure customer satisfaction
• Plan resource requirements and workload prioritization in collaboration with onshore counterparts
• Support pre-sales activities which includes but are not limited to participating in sales calls, addressing RFPs and preparation of proposal estimates/POC/demo
• Provide business solutions or implementation design as needed
• Review and approve direct team’s time and expense reports
• Evaluate performance of employees in the assigned project delivery team
• Periodically report to management team on targets, status of projects, resource requirements
• Coordinate with operations team on administrative requirements (eg invoicing, employee engagement, recruitment, etc)
• Perform other tasks or function that maybe required by management
Qualifications:
• At least 8 years experience in consulting services and delivery management
• At least 5 years experience in project management
• Strong presentation skills, excellent written, and verbal communication skills
• Experience working with enterprise wide implementation projects
• Experience working with Australian clients and counterparts is an advantage
• Experience in CRM / SaaS implementations
• Bachelor's degree or equivalent, preferably in Computer Science/IT/Business Management
• • Experience working in an IT consulting organization or environment
• Experience with different project methodologies (Agile, waterfall, et al.)
• Experience in working in a global environment, delivering service to global clients
• Must be willing to travel and be amenable to changes in work shift/location, as needed on a per project basis

Awards and Industry Recognition
• Microsoft Business Applications Inner Circle (top 50 partners globally)
• #1 CRN Fast 50 2018 (Year on year growth)
• #1 Deloitte Fast 50 Rising Star 2018 (3 year growth)
• 10 Microsoft Gold Competencies
• Gold Cloud Business Applications Competency (very rare achievement)

Barhead is a customer solutions company, born in the cloud and focussed on Microsoft. Founded by the team that created leading salesforce.com consultancies OKERE and Cloud Sherpas, Barhead has chosen to deliver Microsoft Dynamics 365 based solutions to service the next generation of customer interaction needs.

Having delivered Cloud CRM based solutions for over 10 years, the Barhead team knows that the keys to success are innovation, speed to value and ongoing pro-active support. The Microsoft platform enables Barhead to deliver solutions that are integrated to the very core of sales and service professionals daily routines.

Key specialities:
• CRM solutions for financial services,
• CRM solutions for not for profit,
• Dynamics 365 Migrations and replatforming,
• Creative solutions for unique value propositions,
• Simplifying potentially complex technology environments,
• Helping businesses interact with their clients more efficiently and more effectively,
• Extending the channels for client interactions to an anywhere anytime business dynamic.

Key technologies:
• Dynamics 365 (CRM and Core platform),
• Dynamics 365 for Talent
• Dynamics 365 for Marketing
• Dynamics 365 for Finance and Operations
• PowerBI
• Power Apps and Flow (Enterprise apps from a common data model),
• Dynamics 365 Portals (for customer, employee and partner portals),
• Integration frameworks (to leverage company data sources and create institutional knowledge).

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Functions : Finance & Accounts

Industries : Banking/Accounting/Financial Services

Skills/Roles I hire for: 6 months AU background in doing General Accounting or atleast Accounts Payable and Payroll

level Hiring For: Mid Level

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