Deal Desk Analyst

Deal Desk Analyst

Five9 Inc.
2-5 years
Not Specified

Job Description

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
To complement our rapid growth, Five9 is looking for a Deal Desk Analyst to join our Sales Operations team. The ideal candidate for this role will be responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.
  • Act as a sales-facing subject matter expert on process, policy, and pricing related matters
  • Assist sales teams in creating and positioning complex orders
  • Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Accounting, Order Management, Legal, Product Marketing, etc.)
  • Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required field
  • Escalate key issues as necessary to Sales Operations Manager with the ability to explore future initiatives
  • Act as a system power user for all SFDC and answer questions before escalating for assistance
  • Active involvement for operational process improvements to increase the effectiveness of the Deal Desk
  • Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
  • Active involvement and support for special projects as needed
  • Help ensure Best Practices are being implemented

  • Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
  • Proficient with Microsoft Excel
  • Power User

Company Benefits
  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the beautiful in San Ramon, CA.

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About Five9 Inc

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