We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Collections Officer, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Collections Officer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
A SNAPSHOT OF YOUR ROLE
A Collections officer is responsible for managing accounts that are overdue. Collections officers handle inbound and outbound calls, and work in a high paced, results focused environment. Collections officers play an important role in company performance by building effective relationships with our customers, minimizing arrears, and controlling bad debts.
A BIT ABOUT YOU
• Effectively negotiate arrangements for the timely payment of arrears
• Negotiate ongoing payment arrangements to assist customers meet their obligations
• Handle Financial Hardship enquiries with empathy and professionalism
• Pro-actively assist customers with account queries and complaints
• When required, liaise with internal teams (CS, Admin, Lending) to ensure all customer concerns are addressed and resolved in a timely manner
WHAT SUCCESS LOOKS LIKE
• High customer / client satisfaction
• Excellent feedback from customers / clients
• Achievement of KPIs
• Above average employee satisfaction results
• High performing team and team members
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Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Apply with us today and #AcquireHappiness.
Functions : Telecom/ISP
Industries : ITES/BPO, Recruitment/Staffing/RPO
Skills/Roles I hire for: CSR and TSR
level Hiring For: Junior Level, Mid Level
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