Database Administrator Specialist

Database Administrator Specialist

TELUS International Philippines Inc
Metro Manila / NCR
3 - 8 Years
Not Specified

Job Description

Responsibilities:
• Complete full cycle Oracle instance/database management: software installation/patching; upgrade; configuration and deployment of instance/database; capacity planning; monitoring of capacity, availability, performance of the instance/database; performance analysis and tuning; backup, restore and recovery; setup replication and high availability; architect customized backup solutions; scripting jobs for automation; problem fix; escalation to DB vendor; Security management and auditing; documentation etc
• Interact with customers, application teams and peer support team (DBA, SA, Storage, project management etc.) for project implementation and ongoing support
• Take initiative to improve the performance, efficiency of the databaseassurance operation
• Being cohesive to standard best practice and collaborate/coordinate with the DBA peers on change management, problem management and work management etc
• Take 24x7 on-call rotation and troubleshooting problem tickets and response to customer requests and change controls
• Support other DBA/project activities; contribution to knowledge and experience sharing
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A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.

Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

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