Data Visualization Specialist

Data Visualization Specialist

Teletech Customer Care Management Philippiness Inc
Not Specified
Not Specified

Job Description


Job Description :
Associate Reporting and Data Visualization Analyst
TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.
Founded in 1982, our 55,000+ employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.
The Associate Reporting and Data Visualization Analyst is responsible for the production of a wide range of reports, analyses, and visual dashboards to provide strategic business analysis services to Human Capital and Talent Acquisition and serves a pivotal role in transformative efforts to proactively identify trends within our business.
Responsibilities:
  • Assist in the design, day-to-day management and delivery of analyses and data visualizations
  • Collaborate & communicate effectively to identify analytic objectives and approach
  • Document business and functional requirements for dashboards
  • Extract data from systems and write programming code required to clean, transform, analyze, and visualize the resulting datasets
  • Ensure that deliverables are produced on time and error-free
  • Translate business needs into reusable data shapes that generate actionable insights through professional reporting formats (presentation or written)
  • Identify issues, concerns, and ongoing trends at the partner, tech, and process levels
  • Work with executive management to define and track KPIs, benchmarks and partner segmentation
  • Disseminate results of analysis to appropriate teams/leadership and be available to support follow up projects
  • Self-direct and prioritize incoming requests for analysis projects
  • Work with management to identify and measure successful and failing strategies and identify opportunities for process improvement

Requirements:
  • Demonstrated ability to develop and interpret analytic output
  • Proven ability to create data visualizations that are well designed and tell a compelling visual story
  • Strong verbal and written communication skills
  • Self-starter, self-educating and self-motivated with an insatiable curiosity
  • Manage personal tasks & workload with ability to prioritize and multitask
  • Advanced Excel knowledge
  • Effective communication skills for writing reports and supporting presentations
  • Advanced analytical/problem solving and research skill
  • Power Pivot and Power Query experience preferred
  • Deep experience using data extraction and analysis tools, such as SQL, Python, or R
  • Intermediate to advanced experience with data visualization tools such Power BI is required
  • Working knowledge of unstructured data analysis tools is a plus

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

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TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. #LI-Remote

Job Source : www.ttecjobs.com

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