Data Entry
Job Description
Job Description
- Supervise a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintain utilization and day to day operational management
- Ensure achievement of SLA targets
- Conducts daily and weekly meetings to share business updates, conducts RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance
- Work closely with subject matter experts on escalations as well as manage the queue and productivity of their teams
- Should have solid understanding of workflow, tools used for providing services
- Have experience working as an agent in same/similar workflows
Qualifications
. Open to College graduate and undergraduate with relevant work experience
. With at least 6 years of work experience in BPO industry with 1 to 2 years of experience as Team Lead
. Previous management experience with service/technical fields within Call Center environment
. Moderate understanding of business process improvement methods and familiarity with Project Management
. Excellent oral and written communication skills
. Proven ability to establish and develop effective teams, manage their performance
. Proven ability to identify training needs and support development of programs
. Proven ability to coach in one-on-one and also in a team setting
. Comfort communicating with all levels of management
. Excellent organizational skills and detail-oriented approach to problem solving
. Proficiency in multi-tasking and prioritization
. Experience training in a classroom environment
. Preferably substantial personal or professional experience using smart mobile technology, such as iPhone, iPad, iTouch, Palm Pre, Amazon Kindle, another eReader, any Android device
Job Details
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About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services €' all powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Job Source :
www.accenture.com
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