Analyzes data from company database to drive optimization and improvement of performance and business outcomes
Uses predictive modelling to increase and optimize attainment of metrics and order completion
Coordinates with different functional teams to implement models and monitor results
Develops processes and tools to monitor and analyze data to allow early detection of negative outcomes and solutions to course-correct said predicted negative results
Assess effectiveness and accuracy of new data sources, reports and propose improvements
Works with stakeholders to identify opportunities and drive implementation of proposed solutions
Performs adhoc reporting and data analysis as requested and may be assigned other duties from time to time
SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.
SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.
Functions : IT
Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software
Skills/Roles I hire for: Software Developer and IT Infra
level Hiring For: Junior Level, Mid Level, High Level, Top Management
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