Customer Technical Engineer

Customer Technical Engineer

Outsourced Quality Assured Services Inc
Metro Manila / NCR
2 - 5 Years
Not Specified

Job Description

Personal Attributes
  • Electrical degree so can thoroughly understand our markets and products - Knowledge of basic AC power theory, Transformers
  • Very good verbal and written English so customers have no difficulty in understanding
  • Willing to work American time zones.
  • Customer orientated. Able to communicate easily, with enthusiasm, by telephone as well as e mail
  • Able to have a dedicated work area where a set of our equipment can be set up to allow them to provide app support away from any others for safety reasons.
Day to Day Activities
  • Application support at low and medium level-gradually improving to advanced level
  • Able to respond to web input / emails from customers
  • Able to answer phone and make customer feel good about contacting us.
  • Able to properly record activities in database to manage the sale/support pipeline
  • Able to send pre-prepared but customized emails to customers in their territory
  • Willing to cold call potential customers.
  • Support to customers through the info/demo/quote process.
This will include
  • Keeping customers under active management
  • Answering incoming customer questions, by phone or email
  • Understanding customers market segment, their use of our products, and level of satisfaction with our products.
  • Assisting any potential new customers to understand the scope and benefits of our solutions, and to provide any requested information (e.g. quotes for product, technical documentation or worked test examples etc.)
  • Following up quotes with the customer to ensure they are as required, to maintain contact and understanding of the customer’s needs.
  • Acknowledging orders to customers + keeping customers up to date on any delivery changes
  • Understanding the nature of customers more technical support questions.
  • Following up with each customer after each support question is answered to ensure the customer has received the information he needs.
  • We anticipate that the ideal candidate will be able to investigate, simulate (using provided Voltech equipment and sample parts) and answer questions themselves, but there will always be a support network behind them.

What is Outsourced

Outsourced provides dedicated remote staff and offshore staffing services. We specialize in providing staff of the highest quality who will continue to exceed your expectations ongoing.

We have spared no expense to ensure your remote staff are comfortable and able to perform their work effectively and efficiently. Our spacious open plan offices are supported by advanced network infrastructure, fast internet, follow best IT practices, and your staff are provided with the best technology and equipment. Our support team organises monthly events and bonding experiences to ensure staff wellness and happiness and to assist with our high staff retention rate.

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