Customer Support Specialist

Customer Support Specialist

Diversify Intelligent Staffing Solutions Inc
Metro Manila / NCR
3 - 6 Years
Not Specified

Job Description

GENERAL RESPONSIBILITIES:

  • Provide inbound customer support via phone, email and live chat to ensure questions are resolved promptly and thoroughly
  • Help troubleshoot more complex client inquiries and triage to North American team when necessary
  • Think critically about the product to provide and log feature requests and product ideas to Engineering Team.
  • Replicate bugs or issues with platform and report to Technical Support Team
  • Assist with data entry and manipulation via Excel, Word and PDF.
  • Complete administrative tasks to ensure efficiency of the company around the clock.
  • Review client applications and provide suggestions and feedback via email.
  • Act as main point of contact ensure smooth communication between Manila, Toronto and Berlin teams
  • There is the opportunity to learn and be involved at every point of the company while helping and building relationships with a wide range of clients across the world
POSITION REQUIREMENTS:

  • Candidate must possess at least a Bachelor’s/College Degree
  • At least 3+ years of work experience in the software industry
  • Experiencing managing a small team or in a leadership role is an asset
  • Proficiency in using Microsoft Office applications
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
  • Demonstrate commitment in upholding core values and behavioral standards
  • Excellent customer service, problem solving and analytical skills
  • Ability to be flexible, adaptable and work in fast-paced environment
  • Strong command of the English language, both oral and written
WHAT WE HOPE YOU WILL BRING TO THE TEAM (APPLICABLE TO ALL ROLES):

  • An empathetic desire to help. For you, a question isn’t just a case to close but an opportunity to understand someone’s story and make their day better.
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking time to listen and understand.
  • You would consider yourself technical and have an understanding of mobile phone troubleshooting, Excel etc.
  • You are process driven but also know how to troubleshoot and solve complex issues on the go.
  • We are looking for a team that is passionate about delighting our customers.

Diversify Offshore Staffing Solutions is an Australian owned company, working with small, medium and large businesses in Australia, the US, Canada and New Zealand to provide access to digitally-empowered global workforces in the Philippines.


Our Staff

We recruit only tertiary educated staff in the Philippines who are highly skilled in the areas of administration, finance and accounting, human resource management, IT services, knowledge management and marketing.

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