Customer Support Representative

Customer Support Representative

Go2 Impact
Other - Philippines
1-11 years
Not Specified

Job Description

We are hiring for multiple roles including more traditional ones like service jobs like Customer and Tech Support, Sales and Appointment setters, E-commerce support, etc. We also have some startups we work with doing way less traditional work. We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on customer support, admin, or sales related tasks depending on skillset, experience, and background. We honestly are looking to put people in the role they want to be in and can grow in. 

Start here: https://bit.ly/go2-application
Our application is left general to keep things easy. We hire many different roles from this post, such as:
  • Customer Support
  • Technical Support
  • Appointment Setting
  • Back Office and Administrative


We offer our work from home team members

  • Competitive compensation - starting salaries range from 3.15 to 5 USD per hour (500 - 800 USD/4 weeks in a 40 hours a week work schedule) depending on role and experiences
  • All hires receive an appraisal according to performance for the 1st 90 days then every 6 months thereafter
  • Paid time off, holiday and parental leave
  • Real opportunities for career advancement and skills development
  • A community of like-minded people
Work Schedule

This will vary, but the majority of our team members work in EST or PST timezone (Eastern or Pacific Standard Time) and a few AU and UK time zones.
Minimum Qualifications
Basic Requirements

  • Updated resume with employment dates
  • At least 1-year BPO straight employment or 1 year accumulated freelance VA or online work experience

Skills

  • Excellent written and verbal English communication skills
  • Experience with any Customer Management System
  • E-commerce support experience not required, but definitely a plus
  • Email etiquette and management skills in Gmail
  • Scheduling and managing appointments in Google Calendar
  • Above-average time management
Abilities

  • You care about what you are doing
  • You feel comfortable asking questions
  • You exhibit personal accountability
  • You have keen attention to detail
  • You are resourceful and are a problem solver
  • You are self-motivated and eager to learn
  • You are a team player
  • You have the ability to multitask and prioritize projects

PC/Laptop specs
  • CPU: At least i3 or AMD equivalent
  • RAM: 8GB
  • Main Drive: SSD
  • Internet: Stable 5 Mbps download and 3 Mbps upload speeds
  • Headset with noise-canceling mic
  • Working webcam

About Go2 Impact

Go2 was founded in 2016 with the goal of connecting a global workforce in a way that inspires, nurtures, and accelerates the development of all parties involved. As a young company, we were exposed to the inequities of the market - most notably, the glaring disparity between talent and opportunity.

Harnessing the power of people and technology, we were able to conduct business operations globally by tapping the stream of highly skilled workforce in the Philippines. At present, the Go2 team has expanded to Argentina and El Salvador.

Our culture-first approach has had tremendous success in retaining clients with our world-class customer support, appointment setting and back office and administrative core service offerings. We make use of progressive and cutting-edge technologies that provide us data and insights on how our users work and what best ways to improve our services.

To date, we have over 40 active customers and close to 300 team members worldwide with our current service offering - and we are exponentially growing.

​Go2 is at the forefront of a global shift from the traditional employment model. We believe that strong startup growth, combined with a shortage of labor with the skills needed to compete in the digital economy, will encourage companies to embrace new talent sources worldwide.

Find us at careers.go2impact.com

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Functions : Sales - Telesales/Telemarketing

Industries : ITES/BPO

Skills/Roles I hire for: Customer and Technical Service, Sales And Marketing, e-commerce, Executive Assistants

level Hiring For: Mid Level

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