Customer Support Executive - Special Products

Customer Support Executive - Special Products

Not Specified
Not Specified

Job Description

Log and classify all calls and requests for assistance in the call tracking database. Respond to customers inquiries relating to technical issues with software, online or electronic products. May respond to inquiries regarding a specific or more complex product (based on complex technologies or multiple products) or customer (based on customer or revenue tied to customer). Filter and call out inquiries as appropriate. Handle the resolution process for customers relating to data and applications. Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution. Follow the appropriate company policies and procedures to respond to routine customer issues, resolving as many queries as possible on the first call.
Knowledge & Skill :
  • Entry level professional roles requiring a specific degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts
  • General professional and conceptual knowledge of theories and principles within a subject area
  • Basic understanding of the roles of relevant functional groups within own area
  • Applies knowledge of business, developed through education, to make judgements

Scope of Impact:
  • Provides mentorship or specialized services that directly support or affect results within one functional area
  • Works within area and uses professional procedures and practices to achieve objectives
  • Exchanges straightforward information, asks questions and checks for understanding
  • Free to resolve approach used to address routine professional issues

Strategy & Decision Making:
  • Identifies and solves complex issues using existing company policies and procedures
  • Understands, interprets and sets personal priorities for reaching goals
  • Uses general professional or specialized knowledge to solve routine problems
  • Decisions are guided by policies, procedures and own business plan, impacting the efficiency and effectiveness of own area

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.
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