Customer Success Manager | Japanese Bilingual

Customer Success Manager | Japanese Bilingual

Company Name Confidential
Metro Manila / NCR Other - Philippines
3 - 7 Years
107695 - 134619 PHP

Job Description

  • Develop and maintain long-term relationships with stakeholders within assigned accounts
  • Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
  • Plan and conduct on-boarding and training for new customers
  • Closely manage and nurture accounts to identify and eliminate risk attribution
  • Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization
  • Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
  • Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results

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