Customer Success Associate/Company Nurse (Podium Site)

Customer Success Associate/Company Nurse (Podium Site)

KMC MAG Solutions Inc
Philippines
2-3 years
Not Specified

Job Description


Functional Overview
FRONT DESK MANAGEMENT: 10% GENERAL SERVICES / TENANT SERVICES: 15% GENERAL ADMIN: 30% GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT: 35% MEDICAL AND CLINIC MANAGEMENT : 10% Duties and Responsibilities
  • FRONT DESK MANAGEMENT:
  • Provides support on the reception/front desk through:
  • Answering and dispersing calls and inquiries
  • Welcoming / receiving visitors and clients of the Company
  • Responding/addressing tenant concerns and walk-in inquiries
  • Handle daily incoming and outgoing mails
  • Receive, distribute and file incoming letters, billings, invoices, documents and/or other communications
  • Manage the front office on a daily basis
  • Gatepass / work permit processing
  • Any ad hoc duties as required
  • GENERAL SERVICES / TENANT SERVICES
  • Point person / Representative in the workplace
  • Conference room reservations
  • Reports and coordinates any workplace issues and ensures job completion
  • Recommends effective solutions to problems / issues arising
  • Provides administrative support to members
  • Provides unmatched customer experience
  • Build strong relationship with members
  • Enforce company policies and procedures, and safety and health regulations and standards
  • GENERAL ADMIN
  • Petty Cash Management
  • Assists in Check releasing
  • Management of Utility personnel: Ensures that the assigned tasks of the utility personnel are performed and/or accomplished
  • Supplies Management: Purchase, supply and manage office supplies, equipment and machines, pantry, medicine, and other utilities
  • Work on day-to-day issues with facilities and building admin
  • Follows operational processes and procedures
  • Enforces house rules and security policy
  • GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
  • Ensures Office Show-readiness, cleanliness and maintenance
  • Conducts facilities walkthrough to address current and urgent issues, and to handle foreseen issues and members needs
  • Coordinates facilities/building issues
  • MEDICAL SERVICES, NURSING KNOWLEDGE & CLINIC MANAGEMENT
  • Upload medical records on HRIS
  • Attend to and Follow up all medical-related concerns
  • Clinic & Supplies Management
  • Monthly medical supplies inventory & requisition
  • Dissemination of health-related bulletin on a monthly basis
  • Aid in medical events and activities
  • Medical records validation
  • Other adhoc task that maybe assigned from time to time
  • OSH RESPONSIBILITIES
  • Perform Accident or Incident Investigations and Prepare Accident/Incident reports (WAIR/EWAIR)
  • Perform safety walk weekly
  • Lead and enforce the employees to participate evacuation drills (fire, earthquake) and secure accurate post mortem reports.
  • Enforce company policies and procedures and Safety and Health Regulations and Standards.
  • Observe work in progress and assure safety equipment is worn and procedures followed.
  • Suggest for corrections and follow-up to correct violations.
  • Develop policies and plans to reduce employee risk.
  • Resolve complaints and suggest to management for corrective action.
  • Ensure employee safety training, classroom lectures, demos and hands-on instruction.
  • Review accidents and suggest to prevent similar future incidents.
  • Execute effective safety, hazard control and industrial hygiene program.(solid waste disposal monitoring)
  • Evaluate risks and hazards and suggest for corrective action.
  • Assign responsibilities and update safety organizational charts as needed.
Minimum Qualification
  • Education: Bachelor of Science in Nursing, Business Administration, BS HRM, BS Tourism or any similar courses
  • Work Experience: At least 2-3 years work experience as Front Office Staff or Admin Assistant
Minimum Competencies
  • Capable of dealing with local staff and foreign clients
  • Enthusiastic, Outgoing, responsible, motivated, dedicated
  • Superb verbal and written communication skills
  • Has high attention to detail, fast learner
  • Excellent interpersonal skills
  • Extraordinary multitasking skills
  • Ability to present well to high level clients - local and foreign
  • Ability to deliver services with the highest standards
  • Willing to work on a shifting schedule
  • Willing to be assigned to other KMC sites
  • Registered Nurse
  • Active PRC license
  • BOSH Training a plus but not required

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