Customer Success and Mobilisation Manager

Customer Success and Mobilisation Manager

GroWorx
Metro Manila / NCR
7 - 17 Years
Not Specified

Job Description

The Role
As part of our growth, we seek a seasoned Customer Success and Mobilisation Manager to lead this critical function of our business. As a senior member of the CX & Shared Services team, you will underpin the consult-operate function for all new clients into our business, thus ensuring a successful experience into our long term relationship.
Our client organisations seek help from us in developing sourcing strategies and operating models for their Customer Experience and Shared services agendas. A Mobilisation Manager will not only act as the focal point during the pre-sales/consulting phase, but you also underpin the team in developing an understanding and defining of the current and to be operating models, processes, SLA, and Knowledge transfer plans.

You will do
  • Work across clients to provide support during solution & pricing realization and service transition activities by contributing specialized knowledge and experience.
  • Participate in solution architecture planning activities through the transition of work to ensure that GroWorx is able to begin delivering on the outsourcing engagement.
  • Responsible for the direction, coordination, implementation, executive, control, and completion of the project, while remaining aligned with strategy, commitments, and goals of the organization. You should be able to handle multiple projects whilst managing client relationships.
  • Execute and track issue identification and resolution, and customer relationship maintenance of identified workstreams.
  • Acts as an internal consultant on transition management strategy/deliverables for regional or global strategic change initiatives.
  • Manages and counsel teams to excel in their roles. Vision and design end to end program delivery road map for complex transformational outsourcing solutions enabling the implementation of Groworx’s capabilities to deliver the solution and client business case
You should have
Must-Have Skills :
  • Over 7 years Transition/Mobilization Program Management in establishing new clients in a global BPO & IT Support environment
  • An understanding of the frameworks and methodologies that underpin outsourcing and transition models and processes
Desired Skills:
  • Program Management in context & Operations
  • Business Process design skills
  • Strong PowerPoint and presentation skills
  • Strong financial modeling and Excel skills
Job Requirements :
  • Have a sound understanding of various Industry outsourcing models
  • Strong Program Management Capabilities and Client Management
  • Ability to articulate and communicate effectively across levels
  • Experience in Transitions and/or process consulting work
  • Strong problem-solving skills: will require working with ambiguity, aggressive timelines
  • Analytical mind-set: Requires a solutions mindset, scenario building, and sensitivity analyses skills
  • Effective Communication: Requires an ability to connect and communicate in cross-cultural environments and across geographies
Work Experience/Education Requirements:
  • BE/MBA from Premier Institutes having proven credentials
  • Required to travel to Australia and globally as required for project delivery: Willing to travel up to 20 per international
  • Provides specific inputs on aspects of offshoring work (such as costs, organization structure, etc.), to the onshore client.

About GroWorx

About the Company

Groworx is an exciting global firm that brings modern consulting and outsourcing services to drive real organisational value in technology, CX and sales and digital marketing.

With industry veterans and strategic partnerships with the leading cloud technology platforms, we bring tremendous breadth and strength to our people and our clients. This allows us to build from the ground up, a cloud only, digital native business, where we are driven by our ennobling premise— to help companies and communities achieve their potential by connecting the human and the digital.l.

Our Key Service Tribes are

Global Business Services: Run world-class Customer Experience and Shared Services
Global Technology Services: Build or enable the latest technologies to accelerate efficiency and drive revenue opportunities
Global Marketing Services: Create brand awareness and increase revenue opportunities with digital sales and marketing

At the centre of the Groworx vision is to contribute to the communities we operate. This Impact Sourcing builds delivery capability in emerging economies to tap in their rapid growth of emerging talent, and develop that talent with the business and technology skills needed for modern business and modern economy. With these advanced skills, the salaries and living standards in those communities rise. By partnering with government, local industry and educational institutions, we are able to build delivery centres where they are needed most.

Groworx is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Opportunities for short term internal travel open to interested and high performing candidates.

Benefits

Groworx is crafting a culture for the modern age. We provide a highly competitive and complete remuneration package. There are opportunities for our team to participate globally in our business through short and long-term assignments, including relocation opportunities.

In keeping with our service ethos, we have developed the 4Poles (4P) benefits program. Representing the 4 poles of a compass, this program recognises the multiple aspects that guide and direct our lives as we find the True North of what it means to live the good life.

Each program seeks to provide opportunities for deep development across the 4 dimensions: Enrich Myself and My Family, Enhance My Client, Build my Company and Better Humanity.

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